Decision questions Questions buyers ask before starting
Who should answer customer security questionnaires?
Security should own the evidence and control truth, but responses often require coordinated input from IT, Engineering, Privacy/Legal, HR, Resilience, and business owners. A governed response library reduces repeated coordination.
How can SaaS companies answer questionnaires faster?
Standardize approved answers, attach reusable evidence, assign owners and refresh dates, define escalation rules, and record non-standard commitments. The biggest improvement comes from fixing evidence ownership rather than adding more manual reviewers.